FAQ
How does your online shopping work?
First, sign up for an online account. Then start browsing! Add things to your shopping cart and then proceed to check out once you are done. There, you will be prompted to verify your delivery address. After which, you will be asked for your credit card details. Once that is done, your order comes to the store. We will then give you a call to finalise the arrangements. Please note that we do not accept online orders:
from 20 to 25th December and on 31st December
Is there a minimum order before I can make an online purchase?
Yes, a minimum purchase of $75 is required. With that, we will also deliver your purchases to your residence free of charge.
Do I pay in full?
No, you don't. A deposit of $75 is required to be made over the internet while the balance amount is payable upon delivery.
How do I send my order to a different address?
You will be prompted upon checking out if your delivery address is the same as your billing address. Here you are given the opportunity to indicate a different address for delivery.
Is every item I see online the same as what I see in your retail store?
Yes, what you see online is what we have in the store. However, not every item available in the store is available for purchase online.
What are my payment options?
Only credit cards are accepted over the website. Upon delivery, the balance amount is payable with cash, cheque or credit card.
Why an estimate?
As a number of items are charged by weight and are portioned only upon purchase, we can only determine the exact total amount after your order has been prepared.
How is my order confirmed?
Once you have checked out, you will receive a confirmation email detailing your order number, your current purchase, quantities and price estimate for your order. In addition to that, you will receive a call from us.
Can I collect membership points on internet purchases?
Yes, if you are a card member, please log in and go to "Edit Profile" and add your membership number. Then your purchases online would be tagged to your membership card number from the day your card number was added to your profile.
Are there any restrictions on holiday orders?
Because of extreme heavy orders around the Christmas holiday, we impose restrictions on delivery schedules. These delivery schedules will be put up on our website.
Can I collect my order?
Yes, you may indicate so when checking out.
Does the website ever close or is shut for maintenance like certain sites?
The website runs 24/7. However, we do not accept online orders:
from 20 to 25th December and on 31st December
from 20 to 25th December and on 31st December
